Term and Conditions

Last Updated: [Insert Date]

1. Our Adventure Community

Camp and Hike Shop caters to outdoor enthusiasts who value quality gear for activities including:

• Hiking and backpacking
• Rock climbing and mountaineering
• Cycling and e-biking
• Fitness and aqua training
• Camping and outdoor cooking

Our products are designed for adventurers who demand durability, performance, and reliability in their equipment.

2. User Responsibilities

Account Integrity

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

Proper Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Misrepresent your identity or provide false information

3. Product Information

Accuracy

We strive for accurate product descriptions but cannot guarantee that:

• Colors will match exactly due to monitor variations
• All features are error-free in descriptions
• Inventory is always current (backorders may occur)

Safety Notice

Outdoor equipment carries inherent risks. You agree:

• To inspect all gear before use
• To follow manufacturer instructions
• That proper training is required for technical equipment
• That we’re not liable for injuries from product misuse

4. Ordering & Payment

Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Verify payment information before processing
• Cancel orders for pricing errors or stock issues
• Limit quantities per customer

Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We never store complete payment details.

Pricing & Taxes

Prices are in USD and exclude:

• Shipping costs (unless free shipping applies)
• Import duties or taxes (customer responsibility)

5. Shipping & Delivery

Processing Time

Orders typically process within 1-2 business days, excluding weekends/holidays.

Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

We don’t ship to Asia or remote locations due to logistical constraints.

Delivery Issues

You must:

• Provide accurate shipping information
• Inspect deliveries promptly
• Report damaged/missing items within 48 hours

6. Returns & Our Adventure Guarantee

Return Policy

Our No-Hassle Adventure Guarantee allows returns within 15 days of delivery when:

• Items are unused with original packaging/tags
• Defective items are reported promptly
• Non-returnable items are excluded (see below)

Non-Returnable Items

For safety/hygiene, these can’t be returned unless defective:

• Climbing harnesses
• Climbing shoes
• Fitness bands
• Personalized items

Return Process

1. Email [email protected] with order details
2. Await return instructions (within 24 business hours)
3. Ship items back securely (customer pays return shipping unless our error)
4. Receive refund within 3-5 business days after we process return

7. Intellectual Property

All content on our site is owned by Camp and Hike Shop, including:

• Product designs and descriptions
• Photography and graphics
• Logos and branding
• Website code and structure

Unauthorized use is prohibited without written permission.

8. Liability Limitations

To the extent permitted by law:

• We’re not liable for incidental/consequential damages
• Our total liability is limited to the order value
• We’re not responsible for third-party actions
• Force majeure events may delay obligations

9. General Provisions

Governing Law

These terms are governed by North Carolina law.

Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance.

Contact Information

Camp and Hike Shop
2373 Patton Lane, Raleigh, US 27610
Email: [email protected]