At Camp and Hike Shop, we’re committed to making your adventure gear journey as smooth as your favorite hiking trail. Below you’ll find all the details about our shipping options and our No-Hassle Adventure Guarantee return policy.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before shipping.
Shipping Options
Standard Shipping:
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipping
– Cost: $12.95 USD
Free Shipping:
– Carrier: EMS
– Delivery Time: 15-25 business days after shipping
– Available on orders over $50 USD
Our No-Hassle Adventure Guarantee
We stand behind our gear as firmly as you stand on your climbing shoes. If your purchase didn’t meet your expedition expectations, our returns process is smoother than a well-worn hiking trail.
Return Policy Basics
Return Window: 15 days from delivery date
Condition: Items must be unused, in original packaging with tags attached
Original Shipping: Non-refundable (except for defective/wrong items)
Adventurer Tip: Before returning, check if the issue qualifies for our free replacement program for defective gear – we’ll often ship replacements faster than you can say “basecamp!”
Step-by-Step Return Process
- Contact Our Basecamp: Email [email protected] with your order number and return reason (template below)
- Receive Your Trail Map: We’ll email return instructions within 24 hours (weekdays)
- Pack Your Gear: Securely repackage items with original packaging materials
- Ship It Back: Use the provided return label (return shipping costs apply unless our error)
- Summit Reached: We’ll process your refund within 3 business days of receiving the return
Exchange Process
Need different approach shoes or a larger backpack? Exchanges follow the same process as returns – just specify your desired replacement item in your request. We’ll handle the logistics faster than you can adjust your climbing harness.
Refund Information
Processing Time: 3-5 business days after we receive your return
Method: Refunded to your original payment method:
– Credit cards (Visa/MasterCard/JCB): 3-5 business days
– PayPal: 1-3 business days
– International Refunds: May take 7-10 business days depending on your bank
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
– Climbing harnesses (unless defective)
– Climbing shoes (unless defective)
– Fitness bands (unless defective)
– Personalized/custom items
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Camp and Hike Shop Team,
I’d like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name(s)]
Reason for return: [Please specify: wrong size, defective, changed mind, etc.]
Preferred resolution: [Refund / Exchange for (specific product)]
Order Date: [MM/DD/YYYY]
Shipping Address: [Your Address]
Please send return instructions at your earliest convenience.
Best regards,
[Your Full Name]
Expedition Note: For faster processing, include photos of any defective items – we’ll inspect them with the same scrutiny we give our climbing equipment before each use.
Questions?
Our customer service team responds faster than our express shipping! Contact us at [email protected].
“In adventure as in returns – we make sure you’re properly equipped for the journey.”
– The Camp and Hike Shop Team