Welcome to Camp and Hike Shop’s FAQ section! We’re here to help you with any questions about our adventure gear, shipping policies, and more. Our team of outdoor enthusiasts is dedicated to making your experience as smooth as a well-packed backpack.
Product Questions
What types of outdoor gear do you specialize in?
We specialize in high-performance adventure gear for various outdoor activities including camping, hiking, climbing, cycling, and fitness. Our product range includes everything from aerobic steppers and approach shoes to climbing harnesses, e-bike parts, and camping essentials. Whether you’re preparing for a mountain expedition or setting up a home gym, we’ve got you covered.
How do I choose the right size for climbing shoes or fitness apparel?
Each product page includes detailed sizing charts specific to the brand. For climbing shoes, we recommend checking the manufacturer’s sizing guide as fit can vary significantly between brands. If you’re between sizes or unsure, our customer adventure team can provide personalized recommendations – just email us at [email protected].
Are your products suitable for professional athletes?
Absolutely! We curate our selection to meet the needs of both recreational adventurers and professional athletes. Many of our climbing gear, bike accessories, and fitness equipment are used by professionals in their respective fields. Look for the “Pro Series” badge on select items that are particularly favored by elite athletes.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods to get your adventure gear to you:
Express Delivery (10-15 days):
– Flat rate: $12.95 (regardless of order size)
– Shipped via DHL or FedEx
– Includes real-time tracking
– Ideal for time-sensitive needs
Free Standard Shipping (15-25 days):
– Free on orders over $50
– Shipped via EMS
– Eco-friendly consolidated shipping
– Great for non-urgent gear preparation
Express Delivery (10-15 days):
– Flat rate: $12.95 (regardless of order size)
– Shipped via DHL or FedEx
– Includes real-time tracking
– Ideal for time-sensitive needs
Free Standard Shipping (15-25 days):
– Free on orders over $50
– Shipped via EMS
– Eco-friendly consolidated shipping
– Great for non-urgent gear preparation
Do you ship worldwide?
Yes! We deliver adventure gear to doorsteps across the globe, with the exception of certain remote areas in Asia and other select regions. Our Raleigh-based warehouse ensures American-quality standards for every international shipment. If you’re unsure about delivery to your location, feel free to contact us before ordering.
How long does order processing take?
Our adventure-savvy team carefully inspects and packs each item within 1-2 business days. We treat your gear with the same care we’d want for our own expeditions. You’ll receive a confirmation email with tracking information once your order ships.
Returns & Exchanges
What is your return policy?
We stand behind our gear with a 15-day return policy from the delivery date. If you’re not completely satisfied, simply contact our customer adventure team at [email protected] to initiate a return. Items must be unused and in their original packaging with all tags attached.
How do I return an item?
- Contact our team at [email protected] within 15 days of receiving your order
- We’ll provide you with a return authorization number and instructions
- Pack the item securely in its original packaging
- Ship the item back to our Raleigh warehouse
- Once received and inspected, we’ll process your refund
Can I exchange an item for a different size or color?
Yes! We’re happy to help with exchanges for size or color variations when inventory permits. Please contact us within 15 days of receiving your order to arrange an exchange. You may be asked to return the original item before the replacement is shipped.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through encrypted payment gateways for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers. For added security, we recommend using PayPal if you prefer not to enter credit card details on our site.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your shipping information for faster checkout, and receive exclusive offers for our adventure community. Account creation is quick and free.
Contact & Support
How can I contact customer service?
Our customer adventure team is ready to assist you! You can reach us at:
Email: [email protected]
Mailing Address: 2373 Patton Lane, Raleigh, NC 27610
We typically respond to emails within 24 hours, often much faster during business hours (9am-5pm EST, Monday-Friday).
Email: [email protected]
Mailing Address: 2373 Patton Lane, Raleigh, NC 27610
We typically respond to emails within 24 hours, often much faster during business hours (9am-5pm EST, Monday-Friday).
Do you offer product recommendations or expert advice?
Yes! Our team consists of outdoor enthusiasts who have tested gear in real-world conditions. Whether you’re looking for the perfect backpack for a thru-hike or need advice on setting up your home gym, we’re happy to share our expertise. Email us with details about your adventure plans and we’ll suggest the right gear for your needs.
Gear Up With Confidence: “We’ve shipped climbing harnesses to the Alps, camping kits to Patagonia, and fitness gear to home gyms worldwide. Wherever your adventure begins, we’ll get you equipped.” – The Camp and Hike Shop Team